Reference

How okgo1 Handles Your Personal Information

This privacy policy explains what data we collect when you open an account, how we use it, and what rights you hold over it.

Account data handled with carebKash, Nagad, Rocket wallet data protectedYou can request, update or delete your dataNo data sold to third partiesContact our team for any privacy query
okgo1 How okgo1 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Account security and data integrity are built into how okgo1 operates day to day. We apply SSL encryption across all connections so that login sessions, wallet transactions and account updates travel securely. Internally, access to personal data is restricted to the staff who need it to operate the platform — not the whole company. We review our data practices when our systems or the applicable rules change.

SSL Encryption on All Connections

Every session — whether you are checking your bKash deposit history or updating your contact number — runs over SSL. Your data does not travel in plain text at any point.

Cookie and Session Tracking

We use cookies to keep your session active while you browse the lobby and to remember your language and display settings. You can manage cookie preferences from your browser settings at any time.

Retention and Deletion

We keep your data for as long as your account is open and for a defined period afterward. Once that window closes, personal data is deleted or anonymised according to our retention schedule.

Data Access and Correction Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or ask for deletion. Reach us through live chat or email with your account details to start the process.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is stored, want to correct account details, or need to request deletion of your information, our support team is the right starting point. You can reach us through live chat inside the account area, by email, or by using the contact form on our site. We aim to respond to data-related requests within a reasonable time — complex requests may take a few working days to fully resolve.

Team online

Live Chat

Open the chat widget inside your account area to reach the support team directly. Mention your account and the specific data query so we can handle it faster.

Email Support

Send your data request or privacy concern to our support email. Include your registered contact number so we can verify your account identity before making any changes.

Contact Form

Use the contact form on the site if you prefer not to use live chat or email. Select the privacy category so your message reaches the right team without delay.

Common Questions About Your Privacy on okgo1

Below are the questions we hear most often from account holders in Bangladesh about how their data is used, stored and protected on okgo1.

We share wallet transaction references only with the payment processor needed to complete your deposit or withdrawal. Your wallet number is never passed to advertisers or unrelated third parties.

Yes. Contact our support team via live chat or email with your account details. We will process your deletion request in line with our retention rules and applicable regulations.

We collect device type, connection data and session activity to keep the lobby running on mobile and to protect your account. We do not collect contacts, photos or unrelated app data from your device.

Records are kept while your account is active and for a defined period after closure. The exact window depends on applicable record-keeping rules. You can ask our support team for details.

Yes. Submit a data access request through live chat or our contact form, providing your registered contact number. We will verify your identity and share the relevant data held on your account.

We use cookies to maintain your login session and save display preferences. You can adjust or block cookies through your browser settings, though this may affect how some parts of the lobby function.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.