Reference

Terms and Conditions for the okgo1 Lobby

Every account here runs on one clear set of terms, and this page is the version currently in force. Read it before you open your account and you will know what we promise, what we ask of you, and where your own local law…

Plain-English account termsWallet clauses for bKash, Nagad, RocketOne agreement across slots and tablesAcceptance recorded on your account
okgo1 Terms and Conditions for the okgo1 Lobby
TERMS SUPPORT DESK

Where to Ask About These Terms

A clause that reads oddly doesn't have to stay that way. Our Bangladesh support team handles terms questions alongside payment ones, so the same desk can explain a suspension clause and chase a stalled Nagad transfer in one conversation. Quote the section number when you write in; it saves a round of guessing on both sides. Where a rule belongs to your wallet provider rather than to us, we tell you which is which and what to send them.

Live chat Sign in, open the help panel and paste the section number from this page. Chat suits short questions like why a Nagad transfer is pending or what a clause means for your account.
Email support Longer disputes read better in writing. Send the clause, your account number and any wallet reference, and the reply comes back to the address registered on your account.
Wallet help Payment clauses overlap with wallet rules. If bKash or Rocket has placed a hold on a transfer, our team tells you which side owns the next step and what to send them.
DATA AND SECURITY

Your Details, Cookies and Account Access

Terms only mean something if the practice behind them holds up. Sign-in runs on your password plus a one-time code sent to your phone, and we ask for that code again whenever payout details change. Cookies here remember your language and session so you are not logged out mid-hand, and the terms spell out each category we run. Wallet records stay while your account is open, and afterwards only where a provider or local rule requires it.

Account security

Your password and a one-time code sent to your phone gate every sign-in. Change your payout wallet and we ask for the code again before the new bKash, Nagad or Rocket number goes live.

Cookies

Small files keep your session and language choice between visits. The terms list each category we run, and you can clear them from your browser at any time without closing your account.

Record retention

We keep account and wallet records while your account is open, and afterwards only where a payment provider or local rule requires it. Ask support what is held under your name.

Requests and changes

Want a correction or a copy of your details? Message support from your registered email. We log the request, confirm what we can change and tell you what has to stay for payment records.

Questions You Ask Before You Agree

Most terms questions come from the same few places: a wallet transfer that bounced, a second account someone tried to open, or a clause that reads awkwardly on a phone screen. These are the ones we get asked most often. If yours isn't here, send it through support with the section number.

One account per person. Two accounts under the same name or wallet number break the terms and both can be frozen, including any balance sitting in the second one.

This page is the written copy and it always carries the current version. Ask support if you want it sent to your registered email for your own records.

The response matches the rule. A document that needs resending gets a request to resend it; wallet fraud or a shared account can lead to suspension, and we tell you which clause applied.

They can. When a clause changes we replace the version on this page and the date at the head of it changes too. The version live when you sign in is the one that binds you.

Yes. The payment section explains what we store about your wallet number, who can see it and how long it stays after your account closes. We never ask for your wallet PIN.

You can close it whenever you like. We finish any pending withdrawal first, then remove what we are allowed to remove; payment records stay for the period local rules set.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.